How Reliable is helping to achieve FM ISO 41001?

Numerous standards are published to create common operating frameworks. Since 2018, the ISO 41001 standard has been aimed at facility and building management.

Numerous standards are published to create common operating frameworks. Since 2018, the ISO 41001 standard has been aimed at facility and building management.

ISO 41001 specifies the requirements for planning, establishing, implementing, using, monitoring, reviewing, maintaining, and providing a documented, integrated facilities management (FM) system to manage an organization’s operational activities and associated risks. The scope of the standard depends on factors such as the mission and general policies of the applicant organization, the nature of its activities, products, and services, and the location and conditions of production.

ISO standards are not laws and so are not required.

In facilities management, the ISO 41001 standard allows companies to:

• Demonstrate the efficiency and effectiveness of your facilities management about the organization’s requirements.
• Establish coherence in the requirements and needs of all parties involved in the FM process.
• Be sustainable in a highly competitive environment providing added value to its clients.

Having an ISO standard can assist facility management companies to stand out from the competition and increase their chances of landing new management contracts. For internal facility management departments, a clear and shared methodology will improve the department’s responsiveness and productivity, clarify needs, and evaluate analysis methods.

Among the prerogatives of ISO 41001 Certification are intervention planning, collaboration between stakeholders, and the use of data in a continuous improvement process.

We will first analyze the following three points:

Planning and management of interventions

With its task management system, Reliable allows you to optimize the management of requests and interventions.

All requests are defined by a category and a specific location (building, offices, floors, etc.). You can define scheduled tasks to address your recurring interventions.

The app also allows you to create instant requests based on your needs. In addition, the dashboard calendar allows you to plan interventions and define the duration of each of them.

Collaboration with service providers

In addition to allowing optimal and effective management of interventions, a Reliable dashboard and request system allows for quick and simplified collaboration between the different service providers and their teams. Each request created is linked to a requester who will know the progress of their request. One or more people can then be assigned to a task. Depending on needs, each user will see what concerns them.

The requester creates his request by filling in the fields and, in particular, the description, which may be accompanied by a photo, a video, a PDF, and other documents. He then assigns his request to the service provider of his choice, who receives it instantly on his smartphone or by email, thus improving the company’s responsiveness.

Once the request is accepted, the service provider has access to the details of the request, as well as a discussion thread that will allow them to:

• Maintain regular contact with the applicant.
• Ask for details if necessary.
• Add your information and documents when resolving the request.

Intervention data

An important point of the ISO 41001 standard is the creation and use of intervention data to apply a continuous improvement plan.

Reliable analyses are precise and allow you to analyze the results easily.

They consist of the following data:

• The number of requests made per category.
• The average resolution time for requests.
• The number of requests made per month/year.
• The evaluation of the completion of applications.
• Time spent per task.
• Distinction between planned and corrective requests.

They will allow you to implement an improvement plan to make your processes more reliable, reduce defects, improve prevention, and, ultimately, serve your customers better. This data is also useful for companies that wish to choose service providers when renewing a contract. As they have objective data on the quality of the service.

For service providers, the data will allow them to highlight their results during these same renegotiations.

Finally, it will help you obtain the ISO 41001 standard.

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